About Toner Giant
Toner Giant is one of the most popular online toner and cartridge stores in the UK today. Established in 2007, Toner Giant supplies toner and ink cartridges from their own brand, as well as cartridges from popular brands including Xerox, Brother, HP, Kodak, Olivetti, Canon and Samsung among others. Toner Giant is also an all-around printing needs store selling printers, franking supplies, and paper materials from major brands. A great place to make savings is to use Toner Giant discount codes as buying directly from the store can be a tad expensive.
They offer to have the “best prices” available in the UK, and even offer ‘refunds’ should customers find another store that offer better prices for their purchased items. This refund comes in the form of gift vouchers that amount to 20% of the price difference between Toner Giant price and that of the competitor. Schools and businesses can also avail of Toner Giant’s special credit account options.
All of Toner Giant’s third-party brands come with six-month warranties while their in-house brands of cartridges come with three-year warranties.
The website is pretty straightforward, easily navigable, and more helpful than your basic ecommerce website. Their products are classified according to their corresponding printers; there are three search bars that narrow down your search from brand/manufacturer to model family to specific model. The whole process is lengthy on paper but it is logical and efficient in that it leads you only to the products that correspond to your specific printer model.
Toner Giant carries a wide-range of brands and items, enough to be considered a one-stop printing needs shop. They also have an impressively cheaper in-house brand of toner and ink cartridges.
These in-house cartridges, though they carry a three-year warranty, are not as great in quality as the more reliable and slightly pricier popular brands of cartridges.
Toll-free hotlines and live chats are not always available but response is prompt and satisfactory despite the waiting time. They also provide responses for and open communication lines with customers who logged their complaints in other review websites.
Customer service representatives are mostly friendly and helpful, making orders and issues more easily manageable. The resolutions for complaints are generally quick, straightforward, and convenient especially for small items and in-house brands.
However, complaints on non-Toner Giant branded items especially electronics (i.e. printers) are subject to the manufacturer’s customer service and other policies. It may take a while to get a response and resolutions on such complaints.
Toner Giant has a reliable next-day delivery service that they offer for FREE. We love how the waiting time is consistently less than 24 hours. (Note: however, this next-day delivery service is only for orders placed before 5:30 PM every day except Saturdays and Sundays. Orders placed on weekends or at nighttime will be delivered later).
Toner Giant offers free pick-up services for returned items that usually come on the same day the complaint or return request is placed. However, the pickup service company is different from the courier company that handles Toner Giant’s delivery so customers will have to make sure that their delivery receipts and other proofs of purchase and delivery are present to ensure a smooth transaction in returning and replacing items.
Overall Rating: 4.5 out of 5
Toner Giant mainly offers convenience and great discounts. The next-day delivery service, free pickups, as well as its impressive customer service are all worth the hype. The voucher refunds for finding stores that sell their products less expensively is a great added bonus that is hard for its competitors to match.